Shipping & Returns
Shipping
At Colourful Layers, we offer free worldwide shipping.
All paintings are handmade and we would require 12-15 days to recreate the artwork as per customer’s requirement. Post the painting is complete, shipping will be processed, and confirmation will be sent to customer. Shipping timelines are:
- UAE: 3-4 working days
- GCC: 4-6 working days
- Rest of the world: 6-9 working days
Please note that Colourful Layers and its courier company are not responsible for delays caused by customs of the recipient’s country. Customers should also know that they are responsible for any payable taxes.
For Delivery outside UAE, the painting will be sent as ‘Rolled Canvas’ securely packed in a tube packaging. Customer can stretch or frame it at any Art shop.
Return Policy
Customer satisfaction is our top priority.
Customer should inspect an item at the time of delivery to ensure that the item is in good condition and has not been subject to damage during shipping. In case of defect, customer can return the item at no charge and either ask for a replacement or a refund.
Refund will be processed as soon as defected item is recovered by the Colourful Layers team, or for a speedy refund/replacement customer can email us an photo and video of the damaged product to support@Colourfullayers.com within 24 hours of receiving the shipment.
Upon verification, our customer service team will get in touch to execute either a refund or a replacement. Recipient’s signature of the delivery by the courier company means the item is in good condition.